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FAQ
Frequently asked questions
General
Shipping & Returns
Healthy hair starts with a consistent routine. We recommend using professional-quality products, moisturizing regularly, protecting your hair while sleeping with a satin bonnet or pillowcase, limiting excessive heat, and keeping up with routine trims. At every appointment, we'll provide personalized home-care recommendations to help you maintain strong, healthy, beautiful hair until your next visit.
We understand that plans can change. If you need to cancel or reschedule, please provide as much advance notice as possible. Late cancellations, less than 24 hours, or missed appointments may be subject to a cancellation fee in accordance with our salon policies. Giving advance notice allows us to accommodate other clients who are waiting for appointments.
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